Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Terms and Conditions
1. Terms and conditions of use
The purpose of the www.trustlates.com website is to offer a service related to learning English as a foreign language by marketing services and products intended for the study of this language. It is important that you read this information carefully before providing your personal data on this website, since by using this website, you agree to comply with them.
2. Restrictions on the use of our online content
The information contained herein may be downloaded by the user for informational purposes, but never for commercial purposes without prior authorization from Carolina Fernández Bravo. It will not be possible to obtain any license on the intellectual property rights of Carolina Fernández Bravo. Users are not permitted to resell, transform, or publish any product purchased through the trustlates.com website, including documents, audio files, photographs, drawings, videos, logos or any other content displayed on trustlates.com.
All rights of use are owned by Carolina Fernandez and are controlled by the owners of this website. You, the visitor, may download the online content only for your personal use, never for commercial use, provided that: 1) you retain all copyright, intellectual property and trademark notices, 2) you make no modifications to them, 3) you do not use the content in a way that could appear to be associated with any of our products, services, events or brands, and 4) you do not download large amounts of content to store them in a database, server, or personal computer for use for commercial purposes. However, you are not authorized, under any circumstances, to copy, reproduce, publish, either physically or on the web, transmit or distribute the online content, unless you have requested and obtained, in writing, our express authorization. You may not add, delete, alter or distort any content on this website. Any attempt to modify any online material, or to force or evade our security measures is expressly prohibited.
3. Commercial conditions of the courses
This electronic contract is governed by Spanish law, specifically under the regulations of Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE) and General Law 03/2014 for the Defense of Consumers and Users (LGDCU).
Registration and Access
When you register for a course or make a payment, you will receive an email with a link to validate your email account. Once you validate your email, you will be able to access the platform and all the materials associated with the purchased course. If you encounter any errors or temporary outages that prevent access to the content, please be aware that such occurrences are a normal part of web applications and may last for a few hours or days. For any claims or issues, please contact Carolina Fernández Bravo at info@trustlates.com.
Purchasing Process
Purchasing from Trustlates is simple:
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Select Services: Choose the services you wish to purchase from those available on the Trustlates website. Each service description provides all the necessary details. If you need additional information, feel free to contact us.
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Review Selection: After selecting the desired services, a summary of the chosen items will appear. To proceed, click the “Buy!” button.
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Choose Payment Method: Select your preferred payment method from the options provided by Trustlates.
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Order Confirmation: Once the order is completed, Trustlates will send a detailed email confirming your order. If you do not receive this email within 24 hours, or if you notice any errors in the entered data, please contact us at info@trustlates.com.
Payment Methods
Trustlates offers several payment methods to make your purchase easier:
- Credit or Debit Card: Payments by credit or debit card are processed through the Stripe payment gateway. Trustlates does not collect or handle any customer card information. All data is processed directly by Stripe, ensuring maximum security, transparency, and confidentiality in every transaction. Supported cards include Visa, Mastercard, Maestro, as well as those from 4B, Red 6000, and Servired networks.
If you do not receive a confirmation email within 24 hours after your purchase or notice any discrepancies, please contact us at info@trustlates.com.
Taxes, Fees, and Pricing Policy
All prices are listed in Euros (EUR) and US Dollars (USD) and include VAT. Prices are valid except in the case of typographical errors. In the event of a pricing error on the service description page, the correct price will be communicated via email.
Dispute Resolution
In compliance with new European regulations, we inform users of the existence of a European dispute resolution platform for online contracts. For resolving consumer-related disputes, the European Commission provides an online dispute resolution platform accessible at the following link: European Dispute Resolution Platform.
If you have any questions or need assistance, please do not hesitate to contact us, and we will be happy to help clarify any concerns you may have.
4. Limitations of Liability
Carolina Fernández Bravo is not responsible for any damages or losses that users may suffer as a result of line failures, breakdowns, computer viruses, interruptions, disconnections or deficiencies in the electronic operating system.
5. Right of exclusion
Carolina Fernández Bravo reserves the right to deny or withdraw access to the Website, without prior notice, at its own request or that of a third party, to those users who breach these terms of use or make improper use of the Website.
6. Links to other websites
Carolina Fernández Bravo is not responsible for the content displayed on all sites linked to this website. The person responsible for this website has not reviewed all the sites linked to it and is not responsible for the content of said site. The use of any such linked website is at the user’s own risk.
7. Revisions and Errata
The materials appearing on the www.trustlates.com website could include technical, typographical, or photographic errors. Carolina Fernández Bravo does not warrant that any of the materials on its website are accurate, complete, or current. Carolina Fernández Bravo may make changes to the materials or their content on its website at any time without notice.
8. Terms of Use Modifications
Carolina Fernández Bravo may revise these terms of use for its website at any time without notice. By using this website you agree to be bound by the current version of these Terms and Conditions of Use.
9. Applicable legislation
Any claim related to the company’s website will be governed by the laws of Spain, and the Courts of Valencia without regard to its conflict of legal provisions.
